Customer Testimonials
Rebekah at West Herr in Williamsville offers the most comprehensive, friendly service! We always request to work with her;)
Everyone was very easy to work with and promptly took car of my issue. It started with a key fob and turned out to be a computer update.
Wonderful buying experience with Danny and everyone with whom I can in contact. Professional, friendly, just all around wonderful.
Received outstanding service working with the advisor Mohammed Fahad. From the first moment he demonstrated excellent communication skills and was helpful reviewing possible solutions to my problem. His automotive knowledge is impressive! When my vehicle was ready I did not have a ride to the dealership so Mohammed very kindly provided one. Great! He contacted Nissan concerning a warranty issue and saved me money. Thank you very much, West Herr Nissan.
I would like to thank West Herr for employing Mark Hannon, His knowledge of the Nissan product and professionalism sets the standard for others to follow. I had an outstanding experience with my purchase and really enjoyed working to strike the perfect deal on the perfect vehicle. In closing I thank you Mr Hannon you are truly an honest salesman
Happy with service and people. Been a long time customer, Never had a problem Love my Sentra
I came in because my AC was blowing warm. I made an appointment and they fixed it the same day with parts and stock. Great service.
Beyond exceptional. Truly a very professional, caring, dealership that hits all aspects of the car experience!!!
Quick, true to the word, easy to deal with and reliable work service that reflects the bill
Very knowledgeable-treat you as a person not just a customer. Everyone helpful and polite.
Have been a customer since west herr bought this dealership. Have never had any problems.
Everyone was very nice and professional. Everything was explained well and was quick and efficient
The service was very professional. Joe explained everything to me where I understood his explanation
West Herrr did a great job on servicing my car. They took the time to check all aspects and were courteous and helpful regarding any questions.
Accommodating, professional, I felt welcome and people remembered from when I accessed their service before.
Always bring our vehicles here for outstanding service and friendly staff. Easy to make an appt & car taken care of in timely manner.
Excellent service fast and reliable . excellent peoples to work with when you buy a car.
You can see the Professionalism as soon as you pull your car in the bay!
My vehicle was taken in immediately. The service was done professionally the people were very courteous, and the environment was very clean.
I’m very satisfied with this dealership. Would go back to them again. As I said I’m very satisfied with this dealership.
Very friendly and courteous. Easy to understand their explanation of the work done. Work is always done in a timely fashion.
Allison Dent took care of me during my service visit. She keep me informed the whole time that it took to complete the job. She could not have been any more pleasant and she's very good at what she does. She made the visit very enjoyable.
Greg Tobin was amazing . Made experience memorable . Greg showed that all his years of experience certainly came to the forefront . Greg was extremely knowledgeable helpful and considerate to both myself and my wife .
Service dept always pleasant and efficient. I have never been turned away or felt foolish when I went in with an issue
Service there is fantastic staff personable polite and accommodating would highly recommend they are superior thank you
Service here is always professional, competent and thorough. Personnel is friendly and communitive. Facility is clean and the waiting area is pleasant. Appointments are easy to schedule and you are taken on time. They go above and beyond with checking everything and even wash the car each time.
Great service, convenient location, long term relationship, many options on different services, shuttle very convenient
Frank Duquette and his team were wonderful to deal with. Warm, welcoming, courteous, as well as knowledgeable. Willing to go the extra mile to help complete the sale of a car I really liked. Would recommend this West Herr group to anyone!
Professional. Accommodating. Representative Dave represents dealership well. Customer oriented. I would recommend this rep. To anyone. Very satisfied
All personal are friendly and very helpful. The service received is impeccable. Highly recommended this dealership.
Anthony Fanara was my salesman at West Herr Nissan off Williamsville and did an amazing job making the experience pleasant
Everyone is always friendly and helpful attributes not found everywhere. So that is a great advantage.
The West Herr team is very detailed oriented in everything they do. They work well together to provide top quality service. Justine Jopp is an absolute gem! I would drive across country to give her my business!
Always helpful. Friendly staff. Excellent service department. Easy to make appointment. Sales staff listens to what you want.
I’ve been going to west Herr Nissan for service, for several years, the service team does an excellent job, particularly David Ciesielski, I always know I’ll be treated well when I see him at the service counter.
Friendly, efficient work was quickly done. Excellent people and service. Even had the opportunity to learn about electric vehicles while I waited
Clean, friendly and expert service everytime I have been to this location. Thank you Dave!
Exetrmely friendly and cooperative. Eric made the process as pain free as possible and the entire staff went above and beyond to ensure we were happy with our Nissan purchase.
I brought my car in for yearly inspection I also pointed out a minor problem in the interior of the car and they fixed it without charge. They have great spaces for consumers to wait, and also wonderful coffee!
West Herr Nissan is a wonderful dealership that takes care of all of our cars,my wife's, my son's and mine. I was in recently for an inspection on my 2013 Sentra, and was treated with kindness and professionalism by Rebekah K.,as always. I highly recommend West Herr Nissan of Williamsville for car care. Ask for Rebekah!
I’ve been driving since 1965 I’ve dealt with many dealerships from Ny, Pa, NC to FL and back again. I would positively give West Herr the highest rating possible. Thank you Frank(sales) David(service) for the best professional service possible. Thank you, Ray Coniglio
They are always professional when I go there. I would recommend them for service anytime.
Everything went smoothly today. Quick service and not too expensive. Very please I will follow up on suggestions she gave me.
They really worked with me and listened to me to get to the monthly payment I NEEDED!
My sales associate Mark was excellent, answered all my questions, worked with me to get the best deal for the vehicle I was looking for.
David was amazing. Professional customer service and helpful with any questions regarding to the cars. Thanks.
I have had multiple cars from this dealer. Excellent service. All work was done well and in a timely and professional manner.
I had an absolutely amazing experience working with west herr nissan of williamsville! Marc was fantastic.
Service was prompt and professional. Would not hesitate to recommend their dealer service to others
Everybody was so knowledgeable and very helpful.the service on my Nissan rogue was faster than I thought it would be,( buttijerk ) has everything behind schedule by about two years.you guys were great thank you Johnny z
Have been a customer for years. Always a pleasant visit. I feel confident that my car is well taken care of and when I leave my dealership, I know that I am driving a safe vehicle..
Have bought 4 cars from this dealer, keep buying because of the care in the service department.
The dealership and my purchase experience of a new Armada was outstanding! Dan Fabrizio and Matt Wager were extremely helpful and accommodating. Overall, great folks to work with.
Knowledgeable and courteous service representatives. The mechanics are willing to explain any questions or concerns you may have. The courtesy vehicle is always available and prompt. My vehicle is always returned clean and on time!
This is the 7th vehicle that I have purchased at West Herr Nissan of Williamsville. My sales man Teddy is absolutely the best, very friendly, reliable, knowledgeable . Just a great guy all-round.
Mark Hannon is the best Salesperson ever. West Herr and their entire staff is also wonderful. Made the car buying process easy, painless and incredible. If you live anywhere in Western NY this place is worth the time and drive. It doesn’t matter what car brand or West Herr location you are considering….my advice is to call Mark Hannon first as he can help provide the best service and ease for ALL West Herr locations. Thank You Again Mark and the West Herr Nissan of Williamsville…my new “forever dealer and salesperson!!!”
Everyone is so friendly and efficient The work gets done quickly. The coffee is delicious
Walked in without an appointment because I had a nail in my tire and my pressure was extremely low. Dave was able to fit me in and less than an hour later I left with a brand new tire and a smile.
Visited the dealer for a recall inspection on the hood latch and full synthetic oil change. Work was on time and fast. My wait time was short
I needed replacement, 3 of 4 wheel bearing’s. They were making noise & was told by mechanic all are bad. I had the 1st wheel bearing replaced in 2021. The original cost quoted by a different service writer was about $1500. I couldn’t afford but needed new “OEM” parts installed by Nissan Tech. I asked to speak to Dave, end result Dave suggested I apply for a loan through Sunbit, which I did & was approved within minutes. Dave called me today (11-09-22) to tell me mechanic replaced all three wheel bearings, ready to pick up. I haven’t driven my ...
Good service, friendly polite people. Answered all my questions and to care what was needed
The dealership was clean and the service I received was great! Good job done today!
Earned trust. Excellent customer service. Explains in detail. Friendly atmosphere. Availability of appointments. Courtesy van if you need it. Clean and comfortable waiting area. Consistent excellence for over 20+ years
I always feel confident doing business With West Herr. Justine is so organized and makes sure that she has gone over every detail. She took alot of time going over the Interior. She a very friendly person, and always takes time to answer all my questions. She is a true asset to West Herr.true asset to West her.
Excellent service. Reviewed everything with me before and after. Work completed in a timely manner. Reasonable cost.
Quick, easy, smooth and fun shopping, test driving, and purchase and closing experience with Blake.
It is a beautiful show room, the employees are friendly and efficient and it is the number one place to buy a car.
Great dealership. Blake was an excellent salesperson. Not pushy. Very nice person. Listened to us
Service was prompt and completed on time. I was greeted promptly and very courteously by the service agent Arthur.
Dealer is easy to deal with and and the service department is also fair and thorough. Their work is great.
Great dealership to visit very fast reliable people to work with and comfortable waiting room along with very good coffee.
My appointment went very well. Great and friendly service. Work done on the car was very prompt.
Service was great as usual. Never have a complaint. Very professional and courteous and honest
Mark was very nice very helpful my daughters up next thank u mark have a nice day
Mr Hannon was excellent. He was very professional and extremely efficient. I also appreciated his help in learning about the features on my new car.
Dealership has wonderful Staff. Mark Hannon handled our business in a professional way.He was very knowledgeable and he was not pushy. We would recommend our family and friends to come and purchase a brand new car from him at West Herr...,
Excellent service and communication. Never feel like I am hiding them up customer service the best.
Dave is the best service advisor I've ever worked with. He took the time to listen and understand my concerns with my 2020 Nissan Sentra. He introduced me to a technician who came with me on a drive to identify the problem and explained things to me in great detail. He was excellent. I felt assured that my car was safe to drive. Everyone at the dealership was very professional.
The issue was resolved in a timely manner and we did not need to return to the dealership to pick up our vehicle.
Arthur was polite, friendly, and very helpful. He did explain your policy regarding no mileage warranty on the new tires that were put on my car at the time of purchase. Needless to say I was very surprised and very disappointed. The tires prematurely wore down and I had expected that the dealership would take that under consideration when purchasing a set of new tires.
David is the best service rep that we work with. Great understanding and great service
Staff friendly and professional and very attentive to my needs. Also very punctual with time estimate
The receptionist in the maintenance office was very welcoming, knowledgeable and efficient while handling my repair request. The repair staff was knowledgeable and efficient replacing, balancing and remounting my replacement tire.
Teamwork excellence best describes this dealership. Knowledge courtesy and kindness along with promptness. Best car dealership across the country. You know they treat their employees withrespect And pride because they are happy.
Rebekah was excellent she went over my service I had down on my carShe also told me that I needed a tie rod & it was covered under warranty ! She saiid she had to order the part & she would call or e-mail me when the part comes in!Again Rebekah was Excellent!
We have gotten our cars for over 15 years at West Herr. The staff is the most informative, patient, and kind we have seen in our 60 years of purchasing vehicles.
Great service and friendly people. Very knowledgeable and professional. Love Art, Frank and Justine. Great dealership!
Excellent customer service. Friendly. Helpful. I feel comfortable doing business with them. Next car will purchased there. My last two were purchased there and service and personnel brings me back. I recommend them.
Very clean. Friendly atmosphere throughout. Everyone I came in contact with was extremely courteous and knowledgeable.
Had a bolt in our tire, took it in on a Saturday with no appointment and they got it right in
I was pleased that the dealership was in communication with me regarding the cost of my repair before doing the work. Expert work was performed according to manufacturer specs. I appreciate that.
Marc went above and beyond. I asked to have my tires rotated along with my other service. He was honest and told me my tires didn't need rotated. He took the time to go over the service schedule with me. Even cleaned the inside of my car.
They were fast and efficient. In and out in less than 45minutes. They only recommended what was needed. Rebecka was the best!
From the very moment customers are greeted at West Herr Nissan, it is an immeasurably positive experience in meaningfully resolving all issues. In particular the Service Manager -Arthur- guided me with his vast technical expertise and his genuine caring concern to successfully complete my specific Nissan service issues with the utmost professionalism throughout my appointment ... for which I am deeply grateful !
Marc was great, helped me get into a vehicle in a tough market. Very happy with the whole experience.