Minimum service times available to wait with vechile. Booking service far in advance before service is needed to secure service option to WAIT with vehicle. Excessive wait RECIEVING service with an appointment. My most recent service for a oil change and tire rotation took TWO hours. When checking in the vechicle I asked for a estimate of time and price. The Customer Service rep said I wasn't scheduled to wait with vehicle. Which happened before, so the last couple of visits I always make sure I have screenshots of my confirmed appointment details. Thankfully it was an error. Lastly received a text message that my vehicle was complete. There was a great delay with my vehicle returnting to the service pickup area. Highly disappointed in the lack of efficiency of service during my last few visits. It is noticeably evident that there isn't an efficient amount of service technicians on hand to accommodate. While waiting I was speaking with another customer that happened to be scheduled for the same service as I but an hour earlier whom was still waiting. There ended up being an issue with their window. Neither of received acknowledgement concerning the wait during the wait. I noticed the service representative was overextended when checking me in and out. Highly disappointed.

Always friendly and considerate. I have been a part of this dealership for the last 10 years and have never had an issue.

I was very pleased with the service I received on February 28, Asia was very nice and respectful!

Very easy to get appointment to be serviced. Very helpful and knowledgeable at the service desk.

Very good service, and service person Rebecca is always excellent and friendly. Good experience. Fast service

This was my first visit to this location. I was very pleased with the way the young man Mohammed he explained to me the process and what was needed and what was not. I will definitely visit this location again thanks.

Rebekah at West Herr in Williamsville offers the most comprehensive, friendly service! We always request to work with her;)

Please do me a favor don’t go to Nissan of Williamsville. The used car manager He overcharged me for the vehicle. I have buy multiple cars from them and they overcharged me .ever since used car manager Ron left this new used car manager he seems like he doesn’t care.. He promised me he was gonna get me new hubcaps and And WeatherTech floor mats For a car that I was overcharged. Almost 2 months keep going back and the sales person. Mike tells me next week next week. But guess what? They’re ripping people off over charging. And use car Manager he doesn’t care. I had good relationship with Ron the old used car manager. But the new used car manager he playing games. Definitely not going their any more.

Everyone was very easy to work with and promptly took car of my issue. It started with a key fob and turned out to be a computer update.

Wonderful buying experience with Danny and everyone with whom I can in contact. Professional, friendly, just all around wonderful.

Received outstanding service working with the advisor Mohammed Fahad. From the first moment he demonstrated excellent communication skills and was helpful reviewing possible solutions to my problem. His automotive knowledge is impressive! When my vehicle was ready I did not have a ride to the dealership so Mohammed very kindly provided one. Great! He contacted Nissan concerning a warranty issue and saved me money. Thank you very much, West Herr Nissan.

I would like to thank West Herr for employing Mark Hannon, His knowledge of the Nissan product and professionalism sets the standard for others to follow. I had an outstanding experience with my purchase and really enjoyed working to strike the perfect deal on the perfect vehicle. In closing I thank you Mr Hannon you are truly an honest salesman

Happy with service and people. Been a long time customer, Never had a problem Love my Sentra

I came in because my AC was blowing warm. I made an appointment and they fixed it the same day with parts and stock. Great service.

Beyond exceptional. Truly a very professional, caring, dealership that hits all aspects of the car experience!!!